Q1:Are you the factory or distributor?
A1:We are manufacturer and specialized in consumer electronic for global markets. And our factory local in Shenzhen city, Guangdong ,China.

Q2:Could you provide samples? How can I order the samples ?
A2:Yes, we are pleased to provide sample for testings. Sample fee and freight cost is chargeable.Sample will be sent after the receipt of payment. Sample cost could be refund after the order confirmed.

Q3:The opposite ear can't be turned on or only one headset can be turned on.
A3:Make sure the left and right earphones are fully charged. When charging the ear, the left and right LED lights of the charging box are two colors bright.When one of the earphones is fully charged.

Q4:When using ear-to-ear, only one headphone has sound.
A4:First, remove the matched Bluetooth headset on the mobile phone, turn off the left and right headphones manually, and at the same time Press the ear-to-ear button for about 12 seconds and then let go. Re-open the chargingbox, take out the headset and turn on Bluetooth.Set up a paired connection.

Q5:After reconnecting the ear, is there only one headset with sound?
A5:First, remove the matched Bluetooth headset on the mobile phone and turn off the left and right headphones manually, simultaneously for a long time.Press the ear-to-ear button for about 12 seconds and then release your hands.The ear-to-ear LED lights will turn blue, reopen the charging box, take out the headphones, and turn on the Bluetooth of the mobile phone to set the weight.New paired connection.

Q6:Are the quality of your product guaranteed?
A6:We have QC to control the quality one by one. So do not worry about the quality. If there are some defective items, we can send you new items .

Q7:What is your lead time?
A7:Usually 1-3 days depends on the order quantity,final lead time to be comfirmed when order is placed.

Q8:What is your payment terms for customers?
A8:Alibaba trade insurance, PayPal, Western union, T/T, Or Alipay, WeChat can be accept.