1. What services do you offer?
We introduce best-selling clothes to you, sell them, and ship them to the address you specified. We can also customize non-RTS clothes according to your needs given that your order quantity exceeds our MOQ.
2. What is your minimum order quantity (MOQ)?
It depends on the design you choose, because different designs have different fixed costs.
3. What countries and regions have you targeted?
We have customers from North and South America, Europe, and Mid-East.
4. Can I order any samples?
Of course, and we will charge you sample fees. But do not worry, the sample fees will be refunded if you place an order from us.
5. How do you pack products?
We have a range of packing options for you to choose from, including OPP bags, gift boxes.
6. How does your shipping system work?
a) Delivery time: For RTS products, the products will reach you within 2 weeks. For OEM/ODM products, the lead time is
b) Fulfillment companies: According to your location, we will choose the best delivery company for you. Our partners include FedEx, UPS, TNT, etc.
c) Port: It could be from Xiamen port or Guangzhou port.
7. What is your payment term?
We accept L/C PayPal, credit card, Alibaba Trade Assurance, and T/T.
8. What is your return policy?
Only RTS products are refundable. If RTS products ordered have quality issues, shipping cost and the product cost will be fully refunded. However, if you want to return products because of personal reasons, only product cost will be refunded given that you return our products at your cost.
9. How do you control the quality of products?
We have an independent QC department to check products during the whole process. The products will be checked again before packing. You are also welcome to invite a 3rd party QC team to inspect our production process.
10. What is your rewarding system?
We have various kinds of rewarding for our loyal customers.
For new customers, sample fees will be refunded if you place an order.
For loyal customers, sample fees will no longer be charged.
For VIP customers, you will be notified whenever we have new designs. We will also design exclusive collections for you every year.