1 About order
1.1: How to get a quote and start the order?
Firstly please provide your design,and tell us the order quantity. You can send your artwork, design ideas or reference images via email . We will create an initial sketch or show similar images of pins to review. Once confirmed,we will send our quotation to you base on your requirements
1.2 : What is MOQ ?
For most of our products,we request MOQ:100PCS. and quantity will directly influence the price. the larger quantity, the cheaper price.
1.3 : How to confirm the order?
Please confirm the artwork carefully. All products will be produced based on the artwork. After we receive your confirmation,we will start production.
1.4: Do I need to pay for the mold again for reorder?
No, you don’t pay mold charge again for reorder.
1.5: What file formats are accepted for images and artworks ?
It’s better that you email us file in CDR or AI formats. Otherwise, we can accept EPS.JPG, GIF, PNG, .PPT, DOC, PDF, and .PSD. Almost every format are available for us.
1.6 Could you send me your catalogue and price list?
As we have more than thousands of items with customize brand & logo ,it is really hard to send you catalogue and price list. Pls inform us which item you are interested in and send us the design, so we can offer you the price what you want for your reference.
2 About products
2.1: What materials is for metal pins&badges?
The materials include brass,zinc alloy, iron, stainless steel, stainless iron,aluminum alloy,etc.
2.2: Can you manufacture different shapes ?
Any shape is available. We are able to manufacture any shape,any size metal products.
3 About delivery and shipment
3.1: How long does it take before I receive my goods?
If your goods are shipped to the Europe, North America, Asia, The typical turn around time is 12-20 working days for manufacturing.
3.2: What are express time for my order?
We are good relationship with FedEx, DHL,UPS, TNT. And 3-4 working days for Express Shipping service,4-7days for Economic Shipping Service.
4 About payment
4.1: What payment methods do you accept?
We accept Paypal,T/T (Telegram Transfer), etc.
4.2: What is your payment terms ?
We require 40% deposit, full payment before shipment.
Full prepayment for small order (less amount US$500)
5 About services
5.1: Do you offer a "rush" service/fee?
We are pleased to try our best to meet your rush delivery time, You won’t be charged Rush service fee.