1. Are you direct factory wholesale?
Yes, we are direct factory manufacture with more than 10 years experience. Over 200 new arrivals are launched each month. welcome contact our customer service to know more details.
2. What is your minimum order quantity （MOQ）?
2.1 In-Stock: We have different MOQ for different products. For more details, you could check on each item. But please kindly note it, we will handle with your order when your order amount reach 50USD.
2.2 About customized: ourMOQ for custom designs. It depends on the specific designs. So please contact us for more details.
3. Why is the price gap between 1 and 10 sets so large?
Because we do a retail and wholesale. So 1 set is the retail price, and 10 sets are the wholesale price.
4. What is your general quotation means in your store?
The unit price we quote is factory price based on corresponding quantity per design normally.
If you need FOB price, please kindly contact with our salesmen.
5. How can I get the official price ?
We usually quote within 24 hours after we getyour inquiry(Except weekend and holidays). If you are very urgent to get the price, please email us or contact us in other ways so that we can offer you a quote.
6. Why does your price which listed on alibaba store is different from quote price?
One style can been made by different materials and technics. Therefore, the price depend on the materials, your quantity requires, labour charge and other composite cost. For the reason of this, it is subject to our final confirmation .
7. May I have any discount?
Discount is also offered according to your order for keeping a long-term cooperation.
8. How can I get samples? is it free?
8.1 If you need wholesale, we would like to offer samples to you for your quality checking, three ways for you to choose:
You just choose the style you want and pay the sample cost(sample order amount 100USD), we will in charge of the shipping cost for you , delivery time about 5-7days.
8.2 You pay the shipping cost, we send some samples to you, you can't choose what you want in this way , delivery time about 5-25 days according to the shipment method you choose
8.3 Don't need pay any fees, we still will send some samples to you, it's send by China postregistered air mail, delivery time about 30 working days. Need to know more details, welcome to contact our sales.
9. Can I get one customized sample which laser my logo or make my design ?
Yes, OEM or ODM is welcome. customized designs, materials, sizes & colors are available. our designer will according to your picture or ideas to draw/design picture. The product will arrange production when you confirm.
We are willing to provide you with one/two sample for your testing our design and quality.
Sample charged US $20-100/design depends on the design, sample charge will refund upon bulk order.
10. Can I mix different colors and types?
Yes, mixed orders are acceptable.
11. What kind of packages you offer?
Normally, standard boxes as showed in description. you can contact to us to confirm, sometime we will update to more good looking packages.
Customized Logo, Thank-you Card are available, please contact us for details and prices.
12. How to place an order?
A: You can choose some items you like online, or you can write down the item/code number, with quantities you want, contact our customer service to place an order.
13. How to process the order if I need to make our own design?
Customers provid design photos or samples→pay mold fee→Making mold&samples→Send photos or samples to customers→Samples confirmation→Official order →30%deposit→Order production→70% balance →Delivery→Receive package check items→Feedback→Long Cooperation, Notice: customized MOQ is 200pcs up.
14. How long to prepare an order?
A: We have a lot of products on sale, if your order are all in stock, then can prepare within 2-3day. if no stock, and you want, please contact our customer service to further discuss.
15. What payment methods do Justylish accept?
We provide the easy and secure payment method: Paypal, Western Union, Moneygram, T/T Bank transfer.Trade Assurance ESCROW on alibaba online,this is negotiable.
A: Payment<=5000USD, 100% in advance. Payment>=5000USD, 30% T/T in advance, balance before shippment. Please feel free to message or email us if there are any troubles on paying.
16. What is the lead time?
It depends on the order quantity and the season you place the order.
Generally it is 2-3 days after getting payment if the goods are in stock.
If it is not in stock, normally 7-15 days for small quantity and simple style, and about 25-30 days for large quantity and complicated style.
Please kindly contact with us and we will provide you with an estimated production time more exactly based on your need.
17. What is the shipping method? And how long does it take?
● Our products distributed to all over the world, shipped with the following Shipment Methods &Delivery Time .
● DHL (3-5 days)
● FEDEX (3-5 days)
● UPS (3-5 days)
● TNT (3-5 days)
● EMS (7-15 days)
● China Post/ePacket (15-30days) etc.
Others are also available upon request, please confirm with us before placing the orders.
18. What is your shipping charges?
After we prepared your goods, we will email you the shipping cost according to your goods weight and express company which you choose. Please noted that we don't take any profit from shipment.
19. How Is Your Quality ?
All the metal we use is environmental, without lead, nickel or cadmium. Environmental Testing is done for health issues.
The polishing we operate is high polishing for making sure the smooth surface.
Testing on plating thickness is regularly done for assuring plating effect.
QC department is checking quality of each products before delivery out and salesmen will also spot test for double checking.
20. How can I get the quality guaranteed and How to deal with faulty?
Firstly, We have strict quality control system to insure the products we send can meet your standard.
Secondly, if still there are some defective products, replacement or refund can be offered.
21. What is your details Return or Exchange of products policy?
We accept return and exchange if the product and packing are both in sound condition.
Rejection due to quality problem, support free return by ePacket. Unnecessary cost caused by incorrect return shipping, if there is, shall be borne by the customers. Please contact us for instruction about shipping in advance.
Rejection not caused by quality, customer pay for all the shipping fee and tax.
All products’ weight are for reference only, we do not offer Free Return due to weight difference.
There are color difference due to different screen, we do not offer Free Return due to color range. We offer after-sale service, please contact us whenever you need any help.
22. Will the Jewelry fade?
Our products are all furnace vacuum plating, not the ordinary water plating on the market, and the quality is relatively good. It is rare to hear customer feedback about fading problems. Honestly, all the jewelry in our store will fade, but wear and use according to our jewelry recommendations tips. your careful maintenance will greatly help to last its beautiful finish.
23. Do you have cooperation Program for selling your jewelry?
Yes, we would love to cooperate with worldwide distributors, agent, dropshipping and affiliates.
If you have any further question, pls feel free to contact us anytime!
24. What about after-sale service?
When you receive the product, if there is any damage, we will replace it for you. We also offer more gifts and discounts to our regular customers.
24hours online, we have professional after-sale department. Any problem, just contact us.
25. Do you have more jewelry except on your store?
Yes, we have 8,000+ designs in stock. Contact Us To Get Catalog.
26. Do you do dropshipping service?
Yes, we are warmly welcome your dropshipping orders. our company dropshipping advantages as below:
Plenty of stock.
Exclusive customer service.
Product details and photos.
Special Drop Shipping Packing without Brand/Company Information.
For further cooperation (oversea brand distribution or wholesale), please contact us.
Tips:Copy rights of all photos and videos are reserved to our company.
27. What services can we provide in a summary?
Accepted Delivery Terms: FOB, EXW, DDU, Express Delivery.
Accepted Payment Currency:USD, EUR, JPY,CAD, AUD, HKD, GBP, CNY.
Accepted Payment Type: T/T, L/C, MoneyGram, Credit Card, PayPal, Western Union, Cash, Escrow.
Language Spoken: English. Chinese. Spanish, Japanese, Russian
28. Notification: About Receiving Address
Please give us correct receiving address & phone number, it is very important.
If rejection or issues caused by incorrect address or phone number, all losses shall be borne by the customers. Many thanks for your understanding.