1. Q: Are You Factory?
A: We are a trading company but we also have a 11-year factory.
2 Q: Can I customize my own tag and logo ?
A:Sure, you can customize not only tags and logo,but also product design and packing.
3 Q: Can I place mix orders?
A: Don't worry, Feel free to contact us, we can accept small orders.
4 Q: Can you supply samples for checking before we place an order? and how long?
A:1) Stock samples can be arranged within 24 hours;
A:2) Customized samples need surcharge and it takes 7-14 days for preparation. Shipping cost should be paid by you.
5. Q: What is your Shipping Terms?
A: Sea, air and express (DHL,FEDEX,UPS,EMS, etc.) delivery ways are available.
6. Q: What is your Payment Terms?
A: T/T(Bank transfer), Credit Card, Paypal, Western Union and other payment ways are acceptable.
7. Q: How could you ensure our Money Safety and Quality Excellence?
A: We are an Assessed Supplier on Alibaba. And we can build a trade assurance order on Alibaba for you.For any quality problem, we provide full after-sales service, including refunding.
8.Q: What is the Delivery time?
A: 2-15 days for RTS orders, the time about the OEM/ODM orders will be depended on the Qty and Design.
9.Q: What about after-sale service?
A: 1) All products will be strictly quality checked before packing;
A: 2) All products will be well packed before shipping;
A: 3) If there is any dissatisfaction, you will get our quick response and solution.