Q1. Are you the factory or trade company?
A.Well, our factory has 16 years of manufacturing, and we provide many products for different
companies and cooperate for many years. Now we want to cooperate directly with foreign
customers, so we establish our trade company.
Q2. What if I can not find my target product on your website?
A.We have many kinds of pens, such as ball pen/ gel pen/ stylus pen/ banner pen/ cartoon pen/
gift pen/ mechanical pencil, etc. We do not put all of our products on the website, but we are
updating our website and our products. So please contact us if you can not find the your target
product on the website, we will reply you as soon as possible, thanks.
Q3. What if my quantity does not reach your MOQ?
A.Well, do not quit. Please contact us and tell us your quantity, we have some products in stock.
We would try our best to meet your requirements.
Q4. Can you send some samples and how about the charge?
A. Sure, we can offer samples. As for the charge, it depends on the logo, if you want samples
without logo, we can offer for free, if you want the samples with logo that you ask, we have to
charge( please contact us, sample charge also depends on colors and types), and sample
charge can be refundable after the order confirms.
Q5. Can you accept OEM and other customize offer?
A.Yes, we would like to, you can give us your design and we will communicate with our engineer.
Q6. How can I get the quotation as soon as possible?
A.Just feel free to contact us in 24 hours, please call us if it is urgent. For efficient quotation, please
provide us with QUANTITY, LOGO IMPRINT REQUIREMENT, COLORS OF YOUR LOGO,
we will answer in 2 hours of it is working time, in 8 hours if it is night here. Also if you want CIF
price, please tell us necessary information as unload port, etc, if not, we will quote based on
FOB Ningbo or Shanghai price.
Q7. Can I visit your factory?
A.Yes sure, welcome for visiting at any time.