Q1. What is your MOQ?
Usually our MOQ is 3,000pcs. But we accept lower quantity for your trial order. Please feel free to tell us how many pieces you need, we will calculate the cost correspondingly, hoping you can place large orders after checking quality of our products and know our service.
Q2. Can we get free samples?
1). For stock products, sample free but you have to pay for the express cost before sample departure.
2). For new products, we would like to charge the sample cost, which will be deducted once the order is confirmed.
If you have carrier account, it will be perfect to ship with your account, if not, you can pay the freight charge to our bank account, and we will ship with our account. Please understand we send many samples every year, so we have pretty nice discounts from the DHL and FEDEX, we will offer for your confirmation before sample departing. We will take a photo before sample delivery too.
Q3. How long is the sample lead time?
For stock samples, it takes 2-4 days. If you want your own designs, it takes 5-7 days, subject to you designs whether they need new printing screen, etc.
Q4. How long is the production lead time?
It takes 30 days for MOQ. We have large production capacity, which can ensure fast delivery time even for large quantity.
Q5. What do you need to provide a quote?
Order quantity per batch / per year, detailed drawings including information below:
a. Materials b. Color / Finish c. Capacity d. Weight
Q6. What format of the file do you need if I want my own design?
We are specialized in making custom bottles, please offer your own design with Specifications and Pantone colors in the format of JPG or PDF, AI, CDR, STEP, etc. It will cost 45-60 days to make a new mould depends on techniques.
FOT: 3~7 days
ESL sample: 15 days
MSL sample: 15 days
Small/Trial-batch Production: 10~15 days
Batch: 45 days
Q7 How many colors are available?
We match colors with Pantone Matching System. So please tell us the Pantone color code you need. We will match the colors for you.
Q8. Which kinds of certificate would you have?
Q9. What is your payment term?
Our normal payment term is TT 30% deposit after order signed, 70% balance payment before shipment. TT 30% deposit and 70% balance payment by irrevocable L/C at sight.
Q10. What's your products' keywords?
Insulated bottle, stainless steel bottle, water bottle for kids, vacuum bottle, insulated water bottle, stainless steel coffee mug, Tritan bottle, Stainless steel vacuum water bottle, stainless steel coffee tumbler, stainless steel coffee mug double wall, water bottle stainless steel double wall, stainless steel bottle with ring, plastic bottle with ring, BPA free water bottle with straw, plastic sports bottle, Tritan drink bottle, leakproof bento box, plastic bento lunch box
Q11. Do you have a catalog?
Yes, we can send you the catalog by email.
Q12. If any problem, what is the solution for us?
Please take the photos to show all details clearly, as soon as it is the quality problem, I will replace the bad items in next order. If not quality problem, I will try best to help you.
Please feel free to contact me: Sharon Zhang Wechat/Phone:13586617520