Our company Eglobal specilizes the mini pcs from 2009 year till now. We has moved to a big factory in June 2020. We product our mini pcs with high quality with competitive price and 3years free warranty. Also together with the OEM or ODM service supports.For example:if you want to do your logo on the mini pc case, you just sent the high clear picture to our email, we will do it foryou freely with your logo on the mini pc case. Welcome to order from us EGLOBAL.
Q: What Operating System is Mini PC I buy here?
A: Free Operating System: Default installed our trial activated OEM windows 10 pro English for free, other languages can be
selected among: Russian,Spanish,Portuguese,French,German,Arabic,Italian,Japanese,Turkish,Greek etc. Please inform us which
language you want to install. Other systems we can install free are like Linux, Ubuntu etc if you need. Seller is NOT responsible
and makes no compensation for trial OEM system.
Q: What brand of Ram, SSD and HDD I buy here?
A: Accessories as Ram, SSD, HDD, we use famous brand: samsung, micron, SanDisk, toshiba, hynix, crucial, liteon, kingfast,
phisonetc, what brand we use depends on our test and our stock.
Q: Can I get some samples?
A: We are honored to offer you samples for quality check, MOQ is 1 set, welcome to order via the link directly.We also provide
free OEM service for your sample order, just feel free to contact our Sales here.
Q: How does your factory do related quality control?
A: Quality is top priority. We attach great importance to quality control from the very begining of manufacturing and 3 Years
Q: How about Shipping?
1. We send to buyer's address specified on Aliexpress. Please check your address/city/ post code, making sure it's matched with
you shipping address.
2. We can't control the delivery time because it is processed by Third-party service. If parcel has not arrive within expected
time, please contact us, we will extend the delivery date before open dispute.
3. Normally we shipping free by faster shipment such as DHL, EMS,Fedex,Our express agent special line,etc.it depends on different
countries and different cases.but for those remote areas,we have to shipping free by registered post, it will be slower than EMS,
DHL,Fedex,etc.you can also add extra fee for DHL EMS Fedex etc faster shipment, thanks for understanding.All goods will be packed
to make sure they arrive at high condition.
Q: How about Tax?
1. Normally we declare item as MINI PC CASE or TV BOX with value(like $20-$100), buyers are fully responsible for paying fees
involved, such as dispatching fees, storage costs, brokerage, taxes or VAT etc.
2. If you have special requirement of the value,please leave a message to us when you make order.
3. Due to the tax problem, buyer refuse to receive the goods, buyer need to be fully responsible for the freight back and
forth.Thank you for you cooperation.
Q: What's EGLOBAL's Warranty?
1. EGLOBAL Mini pcs have 3 years warranty service is completely reliable and professional technical team. Motherboard warranty
time 3 years, ram, hard drive, accessories(excluding gift) etc warranty time 1 year.
2. Within warranty time, if mini PC appear non-human damages and quality problems, buyer return Mini PC or Mini PC components, we
free repair/exchange Mini PC or Mini PC components ( include RAMs, Hard Drive, Motherboard and other accessories ). Within 1month,
seller bear all the shipping cost for return(maximum 15USD)and resend;Over 1 month to 1 year, buyer self bear the shipping cost
for return and seller bear shipping cost for resend; Over 1 year to 3 years, buyer bear all shipping cost return and resend.
3. Within 15 days, we accept refund or exchange goods (buyer bear all the shipping cost, if non-human damages and quality problem,
we bear all shipping cost.
4. All time calculate from the day buyer receive goods.
Q: How to solve the product problem?
A: Welcome to contact our Sales about any problems, they will provide nice service to each customer directly.