F: The nature of the company?
A: We are the company which is the join of trade industry.
F: I would like to know whether you can provide free samples for us?
A: Company policy that all customers must pay 2 times the sample fee and shipping costs, when you place an order, sample fee will be returned to your account.
F: How can I get a sample to check your quality?
A: After price confirmation, you can require for samples to check the quality, free sample is provided, sample freight. On buyer's account, you can use your own express account or prepay us if you do not have account.
F: How long can i expect to get the sample?
A: Sample will be ready for delivery in 15-20 days.
F: How is the MOQ?
A: For the first trial order quality can be thousand(1000-2000), but the price term is EXW(Ex Works). As we can-do one-color logo printing. MOQ for use your own design package is 2000PCS.
F: How is the guarantee? And how do you proceed the after sales service?
A: 1 YEAR guarantee: We will check the pictures form you and find out the problem, then we will suggest you hope to repair it, and we will send the spare parts to you repair it. In general, we ship 0.3%-1% complete units or spare part together with your order.
F: I would like to know your payment way.
A: 30% in advance, 70% before shipment by T/T, Paypal, Lrrevocable L/C sight and soon.
F: Can you do the design for us?
A: YES, We have a professional team having experience in design and manufacturing.
F: What kind of the certificates in your products?
A: Almost of our products have CE, RoHS, UL, KC and ETL certificates.