1.We do not ship to PO box,Please give us the address where the express company can delviery directly. Please confirm your address carefully once you place the order. We will send the products to the address you left to
us. province,city name and zip code is needed.
2. Item are shipped from china; reach most of the countries within 3-28 working days.
3. Please contact us if you do not receive the products in 45 days, and please give us 3 days for checking the reason.
4. All the goods will be sent out in 3 days. Because we need 1 day to send the goods to the warehouse,so the tracking number need to wait till the second day. 10days After we send out the goods, Alibaba will confirm your get the order automatically. If so,your rights are still can use.please do not worry.
5.- You could Not Rerount
-You ccould Not Hold to pick up
-You could NOT correct the address
-The courier company will return the package to us after delivery two times,If buyer request us to resend parce,buyer should bear both the return and resend postage. Above is the policy of courier company.Hope you could understanding and attention.
NOTE: We do not bear any additional charge(like duties or taxes etc) by your country,please pay attention to your local Law!
6.The office hours of the shipping center is from Monday to Friday except public Holidays.
For the Remote area destination,DHL and UPS will charge you 45USD for the remote area fee. So if you live in a remote area,we
advise you to ship the item to a normal address(like your friend or work address)
DHL Remote Area Post Code
You can check if your area remote or not by this link: http://raslist.com/jsp/first.jsp
About Payment: 1. We accept the payment method that the platform offered.
2. All major credit cards are accepted through secure payment processor ESCROW.
3. Please make sure you read the entire description and agree to the transaction before buying.
About Warranty And Returns: 1. A full refund will be given if items are returned in their original condition.
2. Merchandise which is damaged or missing components is not refundable.
3. Buyers are responsible for return shipping with proper packaging.
4. Once receiving items, we will refund you immediately.
5.Return With 30Days:We will provide either exchange or refund for a defective product or dissatisfied product which reported with 30days.
6.12-Months Warranty:We provide a 12 months warranty of all our goods.
1. Buyer is responsible for the return shipping fee.
2. We suggest you to install the goods by profeesional and contact us when installing issue happened.However we are not
responsible for installing or uninstalling
Damage Or Missing Componets
Our products are all brand new and inspected carefully before sending out.Please check the package carfully before the courier leave.
If you receive DOA item or missing parte.please keep and report in 7days.support your phone number and photo about damage. claim to the courier and give us the case ID.and it may take about 2 weeks for express company to investing the case,.thanks for your understanding.
Our of Warranty:
-Damage cused by :under wear&tear.dirt,misused,improper installation or operation,neglect,accident.
-Any demages caused by improper packing when buyer return to us.
-If the item was disassembled or repaired by unauthorized person
About Feedback: 1. We rely on our reputation and customer satisfaction to succeed. your feedback is extremely important to us.
5 Stars feed back to us if you are satisfied with our goods and service plkease.
2. We care about our value customers, and will always do our best to help you. '
3. Please give us the opportunity to resolve problem before leaving any negative feedback or opening any dispute . We
understand the concerns and frustration you may have, and will do our best to solve the issues.
About Taxes Customs And Duties
1. Import duties,taxes and charges are not included,the buyer should check with your local customs office about the additional costs.
2.Some countries customs may charge taxes for importing goods from another country,such as import duty,value added tax,purchase tax, customs clearance fee ect.
3. Buyer as an importer,should pay the costs if needed, buyer can not concel the auction or request a refund or resend the goods under this situation.
4. we will try our best to help our buyers to minize the risk of paying taxes.eg, write the item as a sample.a gift or lower the value.but we will not bear any responsibility if there is any problem caused by this.
1.. All email will be answered within 24~48 hours, if you do not receive our reply, please kindly resend your message and we will reply to you as soon as possible.we care about our customer, pls feel free to contact us, thank you!
2. We are not responsible for any custom duty or tax since our price do not include this charge.
If shipping by DHL some Remote Areas not include RAS ( DHL Service Charges in Remote Areas) fee. It is the buyer's
responsibility to pay RAS fee. We are not responsible for any RAS fee since our price do not include this charge.
If you come from Brazil, Argentina or Chile, please tell us your TAX ID. Otherwise the product can't be shipped.
TAX ID name:
Chile: RUT NUMBER Brazil: CPF NUMBER Argentina: CUIT NUMBER
Russian: Full name (name and passport information) in Russian and TIN number