Q1. How long can I get a feedback after the inquiry sent?
We will reply within 8 hours.
Q2. Can you provide free samples?
(1)We can provide free samples within 2 boxes.
(2)It is about $10-$20 for a customized sample.
(3)Shipping cost is required, 3-7days arrive you door, depend on where are you from.
Q3. What’s your MOQ?
Usually, our MOQ is 1 cartons.The specific quantity is different. There are twelve, sixteen,twenty or twenty-four boxes each cartons. In a word, it depends the specific cartons specifications.
Q4. What's the payment terms?
We have all kinds of payment terms, such as T/T, L/C, online payment and so on. Therefore, you can choose the most convenient payment terms as you like.
Q5.What is the shipping way and how long to receive?
Small quantity usually by express like DHL / TNT/UPS, 3-7days. Also can send by mail post. Big quantity shipping by sea.
Q6. What's your lead time?
(4)Generally 7-12days after payment for custom made items 3 days for in-stock items. It also depend on where are you from.
Q7. Can I have our own package and add our logo on the item?
Yes, OEM is available for us and we have designer to help you to complete the sample.
Q8. Are you a trade company or a manufacturer ?
We are one of the most professional manufacturer in china ,we have our own team.
Q9. Could you send me all your catalogue and price list ?
Yes,please contact with us then we will send the price list and the catalogue as you required .
Q10. What's the monthly capacity?
Our capacity of Children Crystal Mud is 15000 sets per mouth.
Q11. Can you pass the safe tests ?
Yes, we have pass the safe tests. Please contact with us then we send you our certificate .
Q12. Do you offer after-sales warranty service?
Yes, if there's any question after sales, please contact our sales representative directly.
Q13. Can I get a discount?
Yes, for part of our product, we will often have a discount, for old customer, we will give more discount.In a word, to be our customer, we give you the best price!
Q14. How to place an order?
For small order, you can contact us and place the order directly. For big order, after you confirmed the product what you need,please send us by Email to tell us which one is you need. Then we will make a invoice which including the delivery time,payment item and total amount you need to pay.