Q: Can you make new mold if needed?
A: Yes we are open to new models. Our technician is very experienced and we have built long term business relationship with several excellent mould factories. Please talk to our sales team for details.
Q: How do I request for a quotation?
A: 1. You can send us messages directly through ATM . Usually we will get back to you within one hour.
2. Please roll down to the bottom and you will find an " Email to this supplier " section. Type you questions and click " send ", and we will get in touch with you soon.
Q: Do you provide free samples for quality check before placing the order?
A: We charge sample fees accordingly but the expense is always RETURNABLE as long as you place the order. If you are a returned customer, we would be very happy to provide some free samples at your request but the freight will still be at your cost. In general, We will prepare and send the samples within three days with tracking numbers.
Q: How do you control the quality of your products?
A: 1.We have quality inspectors to walk around and inspect to ensure the quality of the products from the very beginning to the very end of the production process.
2.Third party inspection is welcomed before the cartons are sealed and loaded. Please contact your exclusive sales engineer for the discussion of details.