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Q1: Are you a manufacturer or a trading company?
We are a manufacturer, factory, providing OEM & ODM service.
Q2: What is the MOQ?
1 pc for our own available design.
Q3: Can I get a lower price if I order large quantities?
Yes, welcome to become our agent, you will get the most favorable price.
Q4: When you ship my order?
Normally 3-5 days after receiving your payment, but it can be negotiated based on order qty and production schedule.
Q5: Policy of Replacement
Your doll is produced according to the order and custom made just for you, once production of your doll has begun your order may not be canceled for any reason. A Replacement will be granted only if you have received an incorrect item due to our factory error. If the doll is damaged through improper use are not eligible for repair or exchange, regardless of the duration of time the product was used for. If you have received a defective item, we may opt to fix it or replace it at our discretion. In which case we are happy to pay for the return shipping, fix or replace the doll at no additional charge and ship it back to you (standard production and shipping times apply). Please kindly note, we accept your reflection for problem only within same day after the package receipt date, so please inspect your doll as soon as she arrives. Customer satisfaction is very important to us. If you have any question or problem with your order, please contact us and we will do our best to fix the issue immediately.
Q6: Doll head sell separately?
If only ordering a separate doll head, the price will be $100~200 but if ordered with a doll body, the extra doll body will be $150-400. The price of above is depend on the size and weight.
Q7: Can I order the custom face?
Yes, as long as you provide a reference picture, but you need to make sure you own the copyright of the portrait or image.
Q8: Do I need to pay customs duties or import taxes?
Most countries and regions we provide duty-free customs clearance services, but some countries may require you to help clear customs or pay taxes, and our cargo agent will help you.