Q1：Do you have a catalog of your toys?
A1：Yes, we update our catalog based on data of Amazon product selection.
Q2：What is the MOQ?
A2：The MOQ is 1 carton basically, but we will offer you the best MOQ solution according to the shipping fee and your requirement.
Q3：What is the standard production time for each order?
A3：Our own brand packaging cost 7 - 10 days, customized packaging cost 10 -15 days, it depends on the amount you order.
Q4：What is the lead time?
A4：It usually takes 7-10 days.
Q5：Can your products pass safety tests?
A5：Yes. Our major market is Europen and American country, the product will be certified according to the standards of
the European and American markets. If you need a specific certificate for each product, please kindly contact with our salesman.
Q6：Can you share me high resolution images of the product and packaging?
A6：Yes. We have our own creative design team of 8 people doing brand planning, packaging design, product design, space design and flyer.
Q7：How long is the guarantee that you give for your products?
A7：Our toys don't have warranty period. Because we have a strict standard for select product which is the selection of
play and educate, selection of data, selection of price, selection of supplier, selection of quality, selection of eco-friendly,
selection of shipping standard, customers can receive the product in a good condition and meet customer satisfaction and ensure customer gain good comment during purchase process.
Q8：Do you offer sample service?
A8：Yes. The sample has to paid in the first time then the cost will refund when you place an order. Our product Livestream is open for every single customer. You check out the product online to save your shipping time and cost of the sample.
Q9：Are you a manufacturer or trading company?
A9：We are brand company.
Q10：Do you have stock?
A10：Yes, the goods will ship according to our client level priority, but you also can check with our salesman for stock directly.
Q11：What kind of packaging options do you offer?
A11：To improve the customer buying experience and protect the product, gift mailbox is the way for shipping product. If you prefer another packaging method, please kindly inform us.
Q12：Do you provide OEM service？
A12：Yes. We provide OEM service.
Q13：Why choose us?
A13：Kiewan product has low MOQ , high quality which meets US or EU standard . We provide high level service , accept OEM and Trade assurance order. You can shop without worries.