1) How do I place an order?
Inquiry -- Pricing Settled -- E-deck Confirmed -- Deposit Paid -- Mass Production Started -- Balance Payment Paid -- Delivery.
2) Do you offer templates to do designing work? What kind of formats you accept?
Yes, we do offer templates to do designing work. We accept JPG, .AI, .PDF, .CDR files to print.
3) What is your MOQ? Can I make cards under your MOQ?
Our mini order is 500 decks, order under 500 decks, please check with us, we will check what is the best we can offer.
4) Can you send me a free sample printed with my design ?
Since our printing machine is flexo printing machine and there would have plates setup cost , if your job are simple and small quantity, we suggest a JPG proof to you, then we take pictures for your checking before order shipment. Most of our customers choose this.
5) How to summit designing files for you to print playing cards?
We are using Dropbox.com, wetransfer.com and drive.google.com to uploading the files for international clients.
6) Which payment ways you are accepting ?
A. Paypal, Western Union and by bank transferring.
B. Doing business with us on our alibaba store, get more flexible payment ways: VISA, Mastercard, E-checking, T/T and L/C.
C. 30% deposit before order production, before shipment 70% balance + shipment cost need to be paid.
7) Lead time for production?
It takes 12-25 working days to finish an order production after you confirmed the e-proof we offer back for you to check.
8) Package options?
A. normal paper tuck box with custom design to print
B. clear/half transparent plastic case
C. cardboard rigid box (various different shape box are exist) with custom design to print
D. tin box with custom design to print