Q1: Are you a trading company or manufacturer?
A: FiberMania is a professional manufacturer, not a trading company, so we can secure your order from the first beginning to the last.
Q2: What is your main product ?
A: Our main products are fiber optic patch cords and CAT.5E/6/6A/7/8 patch cables, and we also supply our customers with a full portfolio of other fiber optic and structured cabling products, just feel free to contact us and we'll prove your time is worthwhile.
Q3: What is the quality for your product?
A: All of our product are with high quality. Quality is our company's soul and culture. We have our own QC control department, the products will be 100% strict inspection and testing before shipment.
Q4: What's your best price for your passive fiber optic product?
A: Based on the quality of our products and the quantity you preferred. We would quote the great best matching price all the time, please don't worry.
Q5: Are free samples available from you?
A: Yes, we are always happy to offer the free samples for all of our customers' projects provided that the total cost is under 50US dollars.
Q6: How will you deliver my goods to me?
A: The cargo will be delivered by DHL, UPS, FedEx, TNT, EMS your door. We can ship them according to your express account or ship them by our agent company, the delivery time is about five days. Air Cargo and Sea Cargo, Direct line, Air Mail also be accepted according to your request. If you choose your logistic company to do the shipping, FiberMania will assist the company to complete the shipping.
Q7: What action will you take if there are some product problems?
A: Quality and customer satisfaction are always number one priorities in FiberMania business concept, however, in few such cases, we will immediately track on your order records at our factory upon receipt of your complaint, then issue you our analysis report and prepare you the brand new products within 1-3 working days.
Q8: Do you accept OEM and ODM orders?
A: Absolutely yes, we have been doing OEM services since we start in this business, and for every single label, printing, bag and carton design, we always treat it seriously and do it nicely. Our engineers can help you with your current design and even can open the new tooling for your specific project.