Q1. What about the lead time? A:Sample needs 3-5 days, mass production time needs 1-3weeks for order quantity more than
Q2. Is it OK to print my logo on led light product? A: Yes. Please inform us formally before our production and confirm the design firstly based on our sample.
Q3.What certification do you have? A: Yes, our products have been tested by CE and RoHS standards.
Q4. How to proceed an order for led light? A: Firstly let us know your requirements or application Secondly We quote according to your requirements or our suggestions. Thirdly customer confirms the samples and places deposit for formal order. Fourthly We arrange the production.
Q5. Can we do our own artwork for packaging?
Yes, just send us your artwork, we will send back the printing proof for approval. If you don’t have your own artwork, we can design a new one for you.
Q6: Do you offer guarantee for the products? A: Yes, we offer 1 years warranty to our products.
Q7: How to deal with the faulty? A: Firstly, Our products are produced in strict quality control system and the defective rate will be less than 0.2%. Secondly, during the guarantee period, we will send new lights with new order for small quantity. For defective batch products, we will repair them and resend them to you or we can discuss the solution including re-call according to real situation.