A: Yes, We do support, we have 10 years OEM & ODM experience which can satify all customers requirement.
Q2, How about Warranty?
A: We provide 1 year Warranty for all electric locks, the locks will be replaced instead of fixed.
Q3, How about the payment terms?
A: We accept T/T, Western union, Money Gram, Paypal; Trade Assurance ect..
Bulk Standard Order: 30% deposit first, 70% balance before shipment.
Bulk OEM & ODM Order: 50% deposit first, 50% balance before shipment.
Q4, How we can trust ur company？
A: Yistar is a 10 years company in security field which professional in magnetic lock, electric bolt and RFID cards, and alibaba trade assurance will protect buyers.
Q5, What is the deliver time?
A: It depends on customers order quantity , season and requirement details, the following time is for u to reference.
Standard device: Sample: < 3 days.
100pcs < 7 days.
1000pcs< 15 days.
5000pcs< 25 days.
OEM device: Sample: < 5 days.
100pcs < 10 days.
1000pcs< 20 days.
5000pcs< 30 days.
Q6, What kind of certificate do u have?
A: CE, FCC, ROHS ect.
Q7, Which shipping way your company normally use?
A: DHL, TNT, UPS, FEDEX express way; By sea; By air; customers forwarder etc.
Q8, How about after-sale service.
A: We have technician team to support the install guide and technician problems, pls send email to support @yistartech.com once u need any help.