Q1: Are your manufacturer and do you have experience?
A1: We are manufacturer with our own design develop team for robot vacuum cleaner, more than 10 years experience in this field.
Q2: What certificates do you have for your products?
A2: We have CE(EMC, LVD), RoHs, CB, FCC, SII certificates.
Q3: Can you do OEM/ODM order?
A3: No,we are devoted to developing our own brand.
Q4: Can you do special packaging for us?
A4: Yes, we can. But the extra packing fee should be added according.
Q5: What's your Minimum Order Quantity?
A5: Normally 50PCS, small quantity is also available.
Q6: Can you do sample order?
A6: Sample usually 3-5 days after payment received.
Q7: How to get product quotation from you?
A7: If you are interested in our products, just feel free to mail me: sonia at ibobot.com
Q8: What's your lead-time and payment term?
A8: Normally, our lead-time is 25-45 days, it depends your order quantity and request.
Sample: T/T or through Alibaba trade assurance.
Mass production:30%deposit advanced, 70% against the copy B/L or an irrevocable L/C at sight. Support Alibaba Trade Assurance.
Q9: What's your warranty for this product?
A9: We provided customer with long time after sales with technology support. Any product with original broken, we will responsible for it.