Please use the wick trimmer to trim the wick after burning the candle for 2 hours so that the candle can burn
naturally and beautifully.
Since the samples are customized according to different customers, they are not products and do not accept returns and refunds. If you want to make adjustments after receiving the sample, we are happy to make another sample for you.
1. Due to the possibility of squeezing or collision during transportation, the aluminum lid and glass jar may
be damaged. This is caused by the freight forwarding of the goods, but don’t worry, we will actively and properly solve it for
2. Please check the goods in time when you receive them. If there is any problems, please take pictures or record videos and send them to us in time. Please take a comprehensive and clear picture of the goods damage so that we can provide the best solution to you.
Due to the hot weather in summer (June to September), candles may melt during transportation due to overheating. We will take
protective measures outside the packaging to try to avoid melting candles. If you find that the candle melts when you receive the
goods, please don’t panic, this is a normal phenomenon, please contact us as soon as possible, we will help you solve it.