A: Yes, we offer free samples to our customers.
You just need to cover the shipping cost.
2. Q: Can it be customized?
A: Yes, customization service as below:
I) Label: we offer you free design by our design team and the customer can just give us the logo; or we accept design files from customer (usually in AI format).
II) Outer packing: we accept outer packing customization of the bottle under the MOQ of 1000 bottles and above.
III) Oil composition: we offer customization of the oil composition usually on (but not limited to) base material (MCT base1%-40%,hemp oil base1%-40%), taste (fruit taste such as apple, lemon etc.), odor type (mint, lavender etc.). Our laboratory will supply a plan of MOQ, sampling and sampling cost and tests needed.
IV) Please confirm the import policy about labeling, shall the cargo gain attention of Customs, we will need to send the cargo and label separate, you can label them when you receive the cargo.
3. Q: Can you explain more about the THC content control?
A: Yes, our products are absolutely without THC, which means THC percentage is 0.00%. We can send you our test reports to prove it. THC control is our biggest advantage in China and all over the world, we are the first one in China who are legally able to grow and make extract of CBD products. Our laboratory has more than 10 years’ experience on the extract of CBD products. We are the only one in China that can supply high purity and stable THC controlled (0.00%) products. We can prove it by showing you our files that put-on records of JMHLW, which shows that we’ve been exporting to Japan for a long time. And according to the different policies of different countries on CBD products, Japan has got the strictest policy which not only requires that the THC is absolutely 0.00% and the CBD extract shall come from certain parts of the plant. We can also show you our trade records with Japan.
4. Q: What is the delivery time?
A:Standard products without logo or using our logo, products handling time are 3 days.
Customize products handling time 5-7 days.
Transportation lead time by FedEx: 3-5 days.
Transportation lead time by DHL: 4-7 days.
5. Q: What if there are quality issues?
A: All complaints caused by our mistakes such as wrong product, not enough quantity of the product etc. We will cover all the cost of replacement and replenishment.Product damage by transportation, please apply for compensation from Express first. We will take a few steps to ensure a safe and sound delivery:Firstly, we will send you all documents of products to show that the products are conformed to the COA. Secondly, we will check the packaging before ship it out and take photos and videos to ensure a safe transportation. And last, we will double confirm with shipping agents that the cargo is fragile.
6. Q: What is the currency you can accept? What is the exchange rate you are using?
A: We accept US dollars through Alibaba trade assurance order. We accept the real-time exchange rate. Other currencies are negotiable too.
7. Q: What are the payment terms?
A: For orders below USD 5000, we require full payment as deposit through Alibaba trade assurance order; you are protected by Alibaba for 30 days after you receive the cargo.For orders above USD 5000, and it is shipped by express, we require 50% deposit and 50% balance against QC videos and photos.For order above USD 5000, and it is shipped by sea, we require 50% deposit and 50% balance against B/L copy.
8. Q: What kind of payment methods do you accept?
A: We accept T/T payment (Telegraphic Transfer) and we also accept payment by credit cards. We accept payment by Western Union but there is an extra charge of USD 20 for each transaction.PAYPAL is no longer available in China so we cannot accept PAYPAL payment any more, thank you for your kind understanding.
9. Q: What kind of other valuable services can you provide?
A: I) we can provide drop ship for your online stores such as Amazon, eBay etc.
II) We can provide technical supports and technical services.
10. Q: Where is your factory located? Can I visit?
A: Our head quarter is in Ningbo; we have office in Shanghai. You are very welcomed to visit us.In Yunnan, we have a deep processing plant and advanced laboratory, I’m happy to invite you to visit most areas within the permission of company policy.
11. Q: Are your products effective and safe?
A: Yes. We will supply your full certificates of analysis to prove that our products meet the requirements of policies from different countries and they are proved effective. At the same time, we will supply Material Safety Data Sheet (MSDS) for each product to prove it is safe.
12. Q: How to store CBD?
A: The best condition to store CBD is dark and cool. Recommend temperature 1-5 degrees Celsius (33.8-41 Fahrenheit). Your fridge is an ideal place to store it.
13. Q: Is your company a trading company or a factory? Why should I choose your company?
A:I) We have our own factory, laboratory, engineers. Our technology, quality and safety are all guaranteed.
II) We are the first one who gets legal permission to grow and extract CBD products in China. Our experience is better than any other suppliers.
III) Thanks to our mature large-scale industrial production line, our product quality is better and more stable, our price is better.
IV) All our products can be traced to seed and the process of growing it.
V) Richer content as we declared. For example, the 99% purity isolate’s actual purity is 99.83%. You will see this in all our certificates of analysis.
VI) We have Certificate of Organic Operation to prove that all our products are organic.
VII) We have a very strict quality control system! We gained good reputations all over the world.