addressable rgb side view led strip 24v
Q1: . What's your MOQ ?
A1:Our MOQ is 1pcs
Q2:Can I have sample order for LED light?
A2: Yes, we welcome sample order to test and check quality. Mixed samples are acceptable.
Q3: What is the lead time?
A3:Sample needs 1-3 days, mass production time needs 5-7 workdays for order less than 1000 pcs.
Q4:Do you accept OEM services?
A4: Yes, we accept and produce as your requests .
Q5:. How do you ship the goods and how long does it take arrive?
A5: We usually ship by DHL, UPS, FedEx or TNT. It usually takes 3-5 days to arrive.Airline and shipping are also acceptable.
Q6:Can we print my logo on your led light box?
A6: yes, please inform us formally before our production and confirm the design firstly based on our sample.
Q7: Do you offer guarantee for the products?
A7: Yes, we offer 2-5years guarantee for different products
Q8: Do you have your own factory?
A8:Yes,we have two factory,one is in Shanghai ,the other one is in Tianjin.
Q9:Do you have overseas office ?
A9:Yes ,we have two overseas office ,One is in Germany,the other is in America.
Q10:How to deal with the faulty?
First : Our products are produced in strict quality control system and the defective rate will be less than 0.2%.
Secondly : during the packing period ,we will repair them or resend them to you or we can discuss the solution including re-call according to real situation .