1.What about the lead time?
A:Sample needs 3-7 days,Mass production time needs 15-30 days.
2.How do you ship the goods and how long does it take to arrive?
A:We usually ship by DHL,UPS,FedEx or TNT for small order.It only takes 3-5 days to arrive.Airline and sea shipping also optional
3.Do you offer guarantee for the product?
A:Yes,we offer 3 years warranty to our products.
4.How to deal with the faulty?
A:Firstly,our products are produced in strict quality control system.For defective rate will be less than 0.2%
Secondly,during the guarantee period,we will send new lights with new order for small quantity.For defective batch products,we
will repair them and resend them to you or we can discuss the solution .
5. How to order?
A: send us inquiry → receive our quotation → negotiate details → sign contract/deposit → cargo ready → balance/delivery → further
6. Can I have some discount?
A:The Discount offered based on order quantities
7. Which shipping way is available?
A: DHL, UPS, FedEx, TNT, EMS, China Post,Sea are available.The other shipping ways are also available, please contact us if you
need ship by the other shipping way.
8. How long is the deliver?
A: Deliver time depends on the quantity you order. usually it takes 5-7 working days after receive payment.
9. What about the warranty with after -sales services?
A: The tester has 1 year warranty if no human damaged we could replace it freely. And the Sphere spectroradiometer has 2 years
10. What kinds of packaging you offer?
A: We offer the paper packaging, and Paper box.
11. Do you have MOQ?
A: The MOQ is 1pcs
12. What kinds of payment terms?
A: We accept by T/T, PayPal, the other payment ways also could be accepted,Please contact us before you pay by the other payment ways. Also 30 deposit is available, the balance money should be paid before shipping.