1.How is the actral strenth of our company?
Our company is established in 1990,We are mainly engaged with product research,decoration and customization in the field of import&export,as well as e-comerce.Skillful craftmanship and advanced machinery guarantee us strong technical force.
2.how is your teamwork?
We have professional researcher and designer,stable foreign trade team,strong domestic sales team,warehouse dispatcher,responsible QC to guarantte the quality;
3. which kind of product do we have?
We are mainly engaged with crystal glassware,including goblet,drinking tumbler,decabter or decanter set;we also can supply decorative crystal vase,plate,bowl;
4. how is your product quality?
Our products are made of first-class bohemia crystal,it is very clear,without any impurity and bubble;the the rim of the glass is superb thin,only about 1mm;it will create melodious music when you tap two glasses.
5. how do you ensure your quality?
every glass has been inspected by QC before packed into box and carton.
6.what is our philosophy?
7.what is our company’s aim?
We are devoted ourselves to treated every customer as our friend,estalish good trust,provide the best service to our customers，To provide high quality high appearance level cost-effective products，and The product types cover a wide range，You'll find the perfect fit.
8.why will you trust our brand?
Our brand is crystalex of bohemia crystal,famous in the world-wide,bohemia crystal has exprienced glass manufacture history for centuries.
9.are materials of crystal glass safe?
eco-friendly,Not contain cadmium and lead;thermal shock endurance is minimumof 500C；average value of impact resisitance is 0.2J;in parameter inner stress,water resistance according to CSN708005;exploits the state-of-the-art technologies, respecting environmental requirements.
10.why choose us?
Close co-operation of artists and experienced technologists has enabled to join high quality and aesthetic value of
products.Design of the product together with its practicality represents the choice of high quality.
11.why choose our glassware in crystal glass material?
the main raw material is pure quartz sand from the lower reaches of the Ticino River in the Ticino River in Europe. The glass is relatively transparent and similar in brightness to crystal, and the material is mixed with potassium carbonate forest wood ash,so it is also called forest environmental protection glass; our products belong to high end crystalware,and it is also regarded as popular crystal crafts,because of its high transparency,toughness and safety,it comes into more and more families continually.
12.how to maintance the glass?
1)Shall not be machine-washed;2)Wash such a product by hand in lukewarm water, using soft sponge and a mild, non-aggressive detergent, treat the glass with a soft cloth after washing;It is possible to use a dishwasher for other glass products. In such case, set the dishwasher at a glass-friendly program, at low temperature, and open its door as soon as the washing cycle finished.
Condensed vapors cause harm to glass.3)When handling the glass, avoid any contact with hard objects including glass; there is a danger of scratching;4)Products are not intended to be used for serving very hot beverages or in microwave ovens.5)Handle the products carefully to avoid either damage or injury: particularly, do not allow children to handle glass.
13.how about the delivery time?
Sample time is 3~7 days;product in bulk is 5~30 days;because most of the clear series is in stock,the lead time is quick,the gold/silver/painted is less in stock,if the order quantity is large,it need time to process,so the delivery time need be negotiative.
14.how to order?
After you confirm the sample order or regular order,we will send you a order payment link(Alibaba trade assurance),you can pay for it by this link.
15.how is payment?
Sample order is 100% in advance;regular order is 30% in advance,the rest amount before the shipment.
16.could we do customization?
For the shape of glass,we regularly don’t accept only if the big order quantity,we have hundereds of shape styles for your reference ;For the gold/silver/painted glassware,we can do the customization,and we also have our several designs for your reference;For the customized logo,we can do the customized logo on the glass body or bottom,but pls note our brand of crystalex is on the bottom,we accept laser logo or painted logo,detailed design need be negotiative.
17.how is package for the exported goods?
Our regular package is inner box+outter carton;if in demand,we will use bubble to wrape the glass or inner box,we ensure that every glass is individually packed;we also have gift box package or leather box package,but it need the enough order
quantity,becuse the package company need make the new mould,if we had this mould,we only need the package company to produce in bulk.if you need us to tag/stick the label or do customized package,we also can do it as your requestions.
18.what should we do when we received the broken glass?
We will cover the shortage in the next order or covery the shortage payment.