1)Q:.Are you factory or trading company? A: We are the 100% Manufactory specialized in printing & packaging. We have an excellent team composed of 20 professionals and more than 100 skilled workers.
2) Q : When can I get the quotation for my enquiry? A: Usually the quotation will be sent to you within one working day upon all the details of products being clear. If something urgent, we can quote for you within 3 hours based on all details you provide.
3) Q : Can I get a sample before mass production? A : Of course! The normal produce progress is that we will make the pre-production sample for your quality evaluation. The Express delivery usually needs around 3-5 days. The mass production will be started after we get your confirmation on this sample.
4) Q : How long is the lead time? A : Normally 12-15 days. Rush order is available.
5) Q: Is the sample charge can be refundable? A : Yes, normally the sample charge can be refundable when you confirm the mass production, but for the specific situation. Please contact the people who follow up with your order.
6)Q: How to solve the problem if we receive the default items?
A: We only offers good quality products. We seldom meets complains. We will be responsible if it was our fault.