Q1: Are you a trading company or manufacturer ?
A: We are factory and trading company.
Q2. What is your terms of packing?
A: Generally, we pack our goods in neutral white boxes and brown cartons. If you have legally registered patent,
we can pack the goods in your branded boxes after getting your authorization letters.
Q3. What is your terms of payment?
A: T/T 30% as deposit, and 70% before delivery. We'll show you the photos of the products and packages before you pay the balance.
Q4. What is your terms of delivery?
A: EXW, FOB, CFR, CIF, DDU.
Q5. How about your delivery time?
A: Generally, it will take 25 working days after receiving your advance payment. The specific delivery time depends on the items
and the quantity of your order.
Q6. Can you produce according to the samples?
A: Yes, we can produce by your samples or technical drawings. We can build the molds and fixtures.
Q7. What is your sample policy?
A: We can supply the sample if we have ready parts in stock, but the customers have to pay the sample cost and the courier cost.
Q8. Do you test all your goods before delivery?
A: Yes, we have 100% test before delivery
Q9: How do you make our business long-term and good relationship?
A: 1. We keep good quality and competitive price to ensure our customers benefit ;2. We respect every customer as our friend and
we sincerely do business and make friends with them, no matter where they come from.
Q10: Do you offer guarantee for the products?
A: Yes, we offer 2-5 years warranty to our products.
Q11: How to deal with the faulty?
A: Firstly, Our products are produced in strict quality control system and the defective rate will be less than 0.2%.Secondly,
during the guarantee period, we will send new lights with new order for small quantity. For defective batch products, we will
repair them and resend them to you or we can discuss the solution including re-call according to real situation.