Q1. Do this gps tracker need a sim card?
A: Yes, this device needs a sim card which support 2g gsm network.
Q2: How many data traffic will it use monthly?
A: Usually 50mb data traffic will be need. For saving data traffic, you can set positioning time interval for device.
Q3: Why gps tracker show offline on the platform?
A: When you meet this situation, please check your sim card if it works normal. Try to send sms command "status#", show the reply message to our after-sales team, they will help.
Q4: How long will i get the packge after payment?
A: This depends on logistics system. In normal condition, the package will arrive at your address in 30 days.
1. We support one year platform free, during the period, you can use our platform without any restriction. If expired, please contact after-sales person for renew.
2. The device has one year free replacement. Faulty device must be reported and returned within the warranty period, keep original package if possible. Device expired warranty is not acceptable.
3. WanWay Tech online technical support team will service you. In the box, you can find our after-sales service card, if any question, please don't hesitate to contact us. Your satisfaction is our inexhaustible motive force.